Privacy Policy
How information submitted through the Samvedna Health Care Hospital website is collected, used and handled.
Last updated:
This Privacy Policy describes how Samvedna Health Care Hospital handles information submitted through this website. It is written in plain language and reflects how the website currently works. It is not a substitute for professional legal advice.
Information you provide
The website provides a small number of forms. We only ask for the information needed to respond to your request. The information collected depends on the form you use.
Appointment requests
- Patient name and phone number
- Age and gender, if you choose to provide them
- Selected treatment or department, and preferred doctor, if provided
- Preferred date and preferred time, if provided
- Reason for visit and any additional message, if provided
Contact enquiries
- Name and phone number
- Email address, if provided
- Subject and message
Laboratory enquiries
- Name and phone number
- Selected investigation and preferred contact time, if provided
- Message or question, if provided
Laboratory enquiries submitted through the website are used to respond to your enquiry and are stored with the hospital so that the team can follow up on your request.
Patient feedback and testimonials
- Name, and an optional display name
- Phone number and email address, if provided
- Rating, if provided
- Your feedback text
- Your consent to publish
Automatic technical information
Like most websites, the server that hosts this site processes standard technical information when you visit a page or submit a form. This can include your IP address, general browser and device information, request details, a session identifier and security-related information such as rate-limiting records. This information supports the normal operation and security of the website.
How information is used
- Responding to appointment requests and enquiries
- Providing the information you have asked for
- Managing patient feedback submitted for possible publication
- Contacting you about your request
- Keeping the website secure and preventing spam or abuse
- Maintaining the normal functioning of the website
The website does not diagnose medical conditions and does not use the information you submit to provide a diagnosis.
Appointment requests
Submitting the appointment form sends a request; it does not automatically confirm an appointment. The information you provide is used to process and respond to that request, and the hospital team will contact you to confirm the appointment.
Medical information
Please avoid submitting unnecessary sensitive medical information through the general website forms. The website is not an electronic medical record portal and is not intended to carry complete medical histories. Information shared during your visit or consultation is handled by the hospital as part of your care.
Feedback and testimonials
Feedback submitted for possible publication is reviewed before it appears anywhere on the website. Submitting feedback does not guarantee that it will be published. Public display requires your publication consent and approval through the review process.
- Contact details such as your phone number and email address are not displayed publicly.
- Please do not include unnecessary sensitive medical details in feedback intended for publication.
- Only feedback that is approved and consented is shown publicly.
Cookies and browser storage
This website uses only the cookies required for it to work correctly. These include a session cookie, which keeps your visit consistent, and security-related cookies such as the token that protects submitted forms against cross-site request forgery. Because the website currently uses only these essential cookies, no cookie consent banner is displayed.
Analytics and tracking
The website does not currently use analytics, advertising or third-party marketing tracking scripts. If this changes in future, this policy will be updated and any required consent or preference controls will be provided.
Third-party links and embeds
Some pages may link to external services for convenience — for example, a “Get Directions” link that opens a maps service in a new tab, or share buttons on health articles that open social platforms. Where a maps embed is configured, the map is provided by the third-party maps service. These third-party sites operate independently and have their own privacy policies, which we do not control.
Sharing information
Information submitted through this website is not sold as part of normal website operations. Information may be processed by service providers that help operate the website, such as hosting and infrastructure providers, where necessary to run the site. Information may also be shared where required to respond to your request or where the law requires it.
Data retention
Information submitted through the website may be retained for as long as reasonably required for the purpose for which it was collected, for operational and security needs, and to meet applicable obligations. Retention periods are not fixed at a specific number of days.
Security
Reasonable technical and organisational measures are used to protect the information handled through this website. No website or method of transmission can be guaranteed to be completely secure, so absolute security cannot be promised.
Your requests and contact
If you have a question about this policy, or you would like to ask about information you have submitted, please contact the hospital:
- Phone: +91 80516 29881
- Or use the Contact page
Changes to this policy
This policy may be updated when website features or practices change. The “Last updated” date at the top of this page reflects the most recent version.